§ 01The brief
The non-profit's finance director received a request from a partner clinic's 'CFO' to update bank details before the quarterly grant payment. The clinic's real CFO had never sent it.
§ 02What I did
- 1.
Had the non-profit's bank start a recall the hour they found out.
- 2.
Sent both banks an evidence pack with the email headers and the partner clinic's written confirmation.
- 3.
Filed the CCS report and set up a callback rule for any future change to payee details.
§ 03The outcome
The receiving bank returned $655,000. The clinic received its full grant after the board approved covering the shortfall.