§ 01The brief
The firm's accounts payable lead paid an $865,000 progress invoice by wire. The supplier called a week later asking about payment. The email had come from a look-alike domain.
§ 02What I did
- 1.
Put together a timeline and evidence pack with both email headers side by side, in two business days.
- 2.
Filed the CCS report and sent the pack to both banks with the complaint number.
- 3.
Gave the firm a one-page checklist for confirming bank-detail changes by phone in future.
§ 03The outcome
The receiving bank returned $702,000 that had not yet been withdrawn. The firm has had no repeat incidents.